Last Updated: 18th December 2025
Introduction
Gilgal Home Care & Training Services (“Gilgal”, “we”, “our”, “us”) is committed to protecting the privacy, dignity, and confidentiality of all individuals who use our services, including clients, family members, staff, trainees, partners, and website visitors.
This Privacy Policy explains how we collect, use, store, share, and protect personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and applicable healthcare and social care standards.
Scope
This policy applies to:
- Older adults and vulnerable individuals receiving care
- Family members and representatives
- Employees, carers, and volunteers
- Trainees and training applicants
- Partners and referrers
- Website users
Personal Data We Collect
We may collect the following categories of personal data:
-
Identification & Contact Information
- Full name, address, phone number, email
- Next of kin or emergency contacts
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Health & Care Information
- Medical conditions, diagnoses, and care needs
- Hospital discharge information
- Therapy, rehabilitation, and care plans
- Risk assessments and safeguarding records
-
Employment & Training Data
- Qualifications, CVs, certifications
- Background checks and references
- Training records and assessments
-
Financial & Administrative Data
- Service agreements
- Invoices and payment records
-
Website & Communication Data
- Enquiries submitted via website or email
- Cookies and basic usage data (where applicable)
Lawful Basis for Processing
We process personal data based on:
- Consent from the individual or their representative
- Contractual necessity to deliver care or training
- Legal obligations (e.g. safeguarding, employment law)
- Vital interests to protect health and safety
- Legitimate interests in operating our services responsibly
Health and care data are handled with enhanced safeguards.
How We Use Personal Data
We use personal data to:
- Deliver safe and effective care and support
- Develop and review personalised care plans
- Coordinate hospital discharge and aftercare
- Provide training and manage employment
- Communicate with families and professionals
- Meet safeguarding, regulatory, and legal requirements
Data Sharing
We only share personal data where necessary and lawful, including with:
- Healthcare professionals and hospitals
- Social workers and therapists involved in care
- Family members or representatives (with consent)
- Regulatory or safeguarding authorities (where required by law)
- Trusted service providers under confidentiality agreements
We do not sell personal data.
Data Storage & Security
We protect personal data through:
- Secure physical and electronic storage
- Access controls and confidentiality agreements
- Staff training on data protection
- Secure disposal of records when no longer required
Data Retention
Personal data is retained only for as long as necessary:
- Care records: in line with health and social care standards
- Employment and training records: as required by law
- Financial records: per statutory requirements
Once retention periods expire, data is securely destroyed.
Your Rights
Under the Nigeria Data Protection Act, individuals have the right to:
- Access their personal data
- Request correction of inaccurate data
- Withdraw consent where applicable
- Request deletion of data (subject to legal limits)
- Object to or restrict certain processing
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
Consent & Capacity
Where clients lack capacity, we work with legally authorised representatives or family members to ensure decisions are made in the client’s best interests, in line with ethical care standards.
Children & Vulnerable Adults
We apply additional safeguards when handling data relating to vulnerable individuals and ensure all staff follow safeguarding policies.
Cookies & Website Use
Our website may use basic cookies to improve user experience. Users can manage cookie preferences through their browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be made available on our website and upon request.
Contact Us
For questions, concerns, or data requests, contact:
Gilgal Home Care & Training Services
4 Estate Crescent,
Agudama Ekpetiama Yenagoa,
Bayelsa State, Nigeria.
0806 136 5004, 0803 060 332
hello@gilgalhomecare.com